Price
Comcast is the place to get a dedicated connection for
high-speed Internet access. Through your existing cable
connection, you are instantly hooked into the internet
through their service. Comcast offers very fast, reliable
service for the low monthly fee of $19.95 per month (for the
first 6 months).
Trial
Period
With Comcast, you receive a 14 day free trial in order to
find if their services fit your needs. In addition, you will
receive a $50 cash back bonus, and a free MP3 player with
your sign-up.
Setup
Comcast comes with a self-installation kit for those who
feel that they can hook up the service themselves, or you
can pay $49 and have a professional installation.
Easy-to-follow instructions accompany the self-install,
although you will need to know how to plug a modem into your
computer in order for the service to work properly.
Access Numbers
Comcast offers their services through existing cable lines,
so finding an access number is not applicable (although you
must check for availability in your area).
Tech Support
Comcast offers its client base 24/7/365 toll-free
telephone support that is included with your package. They
also offer an extensive FAQ and online tutorials, as well as
an interactive agent. However, our visitor feedback
indicates that the tech support at Comcast is average when
compared with other ISP companies, mainly due to the size of
their client base.
Computer Skills Required
The Comcast installation may require some assistance
to do a proper set-up as their services run through existing
cable lines. They do have an easy-to-use installation kit,
but you may want to hire a professional installer for $49.
Email Addresses
Comcast is above average in the e-mail department,
giving you 7 e-mail accounts with 150MB of storage space
each. This exceeds most ISPs that only offer 1 e-mail
address with their plans.
Cancellation
As long as you are not on contract with Comcast,
cancellation is easy and has no penalty. They also provide a
money-back guarantee, although they do not go into the
specifics of this offer.
ISP Plans
Comcast HighSpeed: $19.95/month (first 6 months)
Speed: 70x faster than regular
Dial-Up
Hours: Unlimited
Features: Self-install kit or professional
installation, discounts, spam-blocker, McAfee Personal
Firewall.
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