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Have Questions? Well Of Course You Do.
Here Are Answers to a Few Common Pre-Sales Questions


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How do these website packages work?

It’s simple. We build and/or help you build a fully-functional website, including social media. We help you learn WordPress. We quickly take care of all of the technical issues that can sometimes hinder someone from wanting to get a website in the first place, even though they may need one. We basically help you get a running start on running your web business. We also help you build your logo and images and add it to one of the great templates that you choose, and we customize it to fit your neds. You will have total control over your WordPress website.

Also, remember that all packages include our exclusive Internet Training Video Library and the 1000+ Image Library. We will help you customize the header, backgrounds, colors and fonts of whichever template you choose. We will add more functions such as testimonials, FAQs, and an advanced photo gallery. Plus, we include consultation while we build your website for you and after you are up and running. Don’t have a domain name? We’ll buy one for you and even setup your email accounts and web hosting. With your participation, we’ll take the content you supply us and build your website for you in 3 to 5 business days.

If you want a fully integrated Social Business, we will take your website design and create matching templates and environment for Twitter, Facebook, Youtube, and LinkedIN. This may occur after the 3 to 5 business days, but it will be done as quickly as we can. P.S. Web Pros is all about helping you get your ideas and your business off the ground quickly. We help you with the technical stuff, and we will be a guiding hand whenever you need us.

It’s simple. We build and/or help you build a fully-functional website, including social media. We help you learn WordPress. We quickly take care of all of the technical issues that can sometimes hinder someone from wanting to get a website in the first place, even though they may need one. We basically help you get a running start on running your web business. We also help you build your logo and images and add it to one of the great templates that you choose, and we customize it to fit your neds. You will have total control over your WordPress website.

What is included in my monthly fee?

Our web hosting service is included with all of these packages.  For a full rundown on the web hosting service we offer, please go here.

In addition to the web hosting service and depending on the package and term you’re signing up for, you may get extra perks such as a free domain name, custom logo and graphics designed, website monitoring and maintenance, and more.

In addition we’ll install WordPress and set up and customize a high quality theme that we will maintain and update to the latest framework and plugins versions.

We will always give you a full breakdown of what’s outlined in your package before you buy so that there’s no confusion.

Why should I sign up for one of these monthly packages?

One of the biggest concern expressed by our clients is the unpredictable and ongoing need to redesign/update their website. This can involve major changes every couple of years and become quite costly. Unanticipated situations can involve conflicts with browsers (new or old) or new programs which can cause major problems with a website. With a monthly Package, you don’t need to worry about any unexpected  problem that could suddenly happen after a big update/browser new settings and could generate a huge bill.

What happens if I want to cancel and how does the 30 Day Guarantee work?

There is no monthly commitment for the Pro Free package so you can cancel at anytime.  There’s a 3 month minimum commitment on the Pro Business packages, and on custom plans the commitment will be stated in the contract depending on the project.

If you were to cancel within the first 30 days of using our service, we’ll refund your money back with no questions asked as long as certain services were not provided such as:

  • Registration of Domain Name
  • Logo Design Work
  • Any Graphic Design Work

 

Due to these packages involving a considerable amount of work on our part to set-up and maintain, once these services are performed we can’t honor the refund.

The way are process is set up, is that we will show you a temporary website mockup without the logo or graphics fully designed yet to give you an idea of what your site would look like.

 

The fees not covered by the 30 Day Money Back Guarantee policy are:

  • Domain Names
  • Logo Work
  • Graphic Design Work

 

Remember, approximately half of the monthly fee is applied towards covering upfront costs with the remaining amount going towards the set-up and maintenance of the website.

Why is there a * next to FREE? What’s the catch?

In order for us to keep our business model sustainable, we require all FREE plans to sign up for hosting, either with us or with one of our partner web hosts. This way you get quality which you were going to pay for anyways, and if you decide to go with one of our partners, we get a commission from them for referring a new client. Its a WIN WIN WIN.

What is Web Hosting and why do I need it?

In order for your website to be on the web, it requires hosting on a server. The server then hosts your files and serves them to visitors who come to your website.

We offer several web hosting packages that also includes monthly maintence. Monthly maintenance plans is a plan where we will go into your site and make slight alterations to your website as the months and years go by.

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What types of payment do you accept?

Currently we accept Visa, Mastercard, Discover, American Express through PayPal. We only accept payments online so we will not be able to accept a purchase order, take a check or take any orders over the phone. You do not need to have an account with Paypal to order our services.

Do you offer refunds?

Generally no, but we do offer refunds in some special situations. You can find more information about the refund policy on our terms and conditions page

How are Monthly Packages different?

Monthly Packages are designed to provide you all of the services you need for your website at a flat and predictable monthly rate (hosting not included). You will not be subject or surprised with upfront costs or set up fees nor will you be paying for redesigns. Check our regular web design packages and pricing.

Once you have selected your Monthly Package, we will work with you through the creative process: design, layout, content and we will deliver a professional looking website that will fit your needs and your business needs. The initial set costs are spread-out over a 18 month period of the package with no unexpected increase to worry about. Your monthly payment will remain the same throughout the 18 month plan. At the end of 18 month plan, you will have the option to continue month-to-month (maintenance, security updates..), or renew for another 18 month at which timeyou will receive a FREE brand new updated design for your website.

Why do you offer these kind of deals to help us get online so cheaply?

We have found that many individuals and small businesses don’t know the first thing about getting started, and they generally can’t afford huge startup costs. So we lower those startup costs significantly in order to get you online as quickly as possible, which is our company’s mission. We believe if we help you, you will be loyal to us for many years which will then in turn help us grow as a company.

Is it true that I can write your services off on my taxes?

Yes, you may be entitled to write off what the IRS calls “ordinary and necessary” business expenses from the income your business generates. These expenses could include the fees you pay to set up and maintain your site, research and administrative costs, the expenses involved in operating an office in or outside your home — even depreciation of electronic equipment and travel, as long as they have a bona fide business purpose.

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  • Hosting and email
  • Free setup and 24/7 support
  • Tools to design and mange a website
  • Newsletter manager
  • $50 free facebook credit

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  • Free toll-free number for your business
  • Free online advertisement with YP.com
  • $100 free Google Adwords credit
  • $25 Yahoo sponsored search credit
  • And more!

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Step 1 – Choose a site plan.

Select a website plan that best suits your business needs.  Whether you want us to build it or you want to build it, we have a plan for that.

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Step 2 – We’ll build your website.

Choose from over 50 customizable wordpress theme frameworks to get started. We’ll build it and set it up for you to be able to add your own content & images!

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Step 3 – Preview and publish.

We’ll then train you and help you become a Web Pro just like us so that once you’re live, you can make updates, changes or edits to your website anytime.

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